Your account data — from the moment you register through every session you run on alfabola — is handled under a clear, consistent privacy posture. We collect only what we need to operate your account, process wallet transactions via GoPay, OVO, or DANA, and keep your records accessible to you at any time through your account dashboard.
Account data under your control
GoPay, OVO, DANA transaction records
Access your records after login
Contact our team for any data query
DATA WE COLLECT
What We Collect and Why We Hold It
When you open an account with alfabola, we record the details you provide at registration — your name, email address, and the payment method you choose to link. If you connect a GoPay wallet, OVO account, or DANA balance to fund your session, the reference numbers for those transactions are stored against your account so you can verify them at any point. We do not store full payment credentials on our servers; the wallet provider handles authentication on their side, and we receive only a transaction reference. Beyond registration and payment data, we log session activity — which game categories you opened, how long a session ran, and which device type connected — for account security and to detect unusual access patterns early. This data is held for as long as your account remains active and for the retention period required under applicable local regulations. When your account is closed, we follow the deletion and archival steps set out in this policy. Availability of all features described here depends on local law and eligible regions in Indonesia.
GoPay reference — transaction ID stored for your records
OVO wallet — link confirmed at account level, credentials stay with OVO
DANA balance — deposit references visible in your account history
This policy covers the data alfabola collects and processes directly. It does not extend to third-party services you reach through our platform — payment providers, game studios, or external links operate under their own privacy terms. Knowing the boundary helps you understand exactly whose terms apply at each step.
Account Access
All data collected when you register, log in, or update your account details falls under this policy. This includes your email address, linked wallet identifiers, and login history recorded in our system.
Wallet Transactions
When you move funds through GoPay, OVO, or DANA, the transaction reference reaches us and is covered here. The wallet provider's own terms govern how they process your payment credentials on their platform.
Site Content and Cookies
Browsing data — pages visited, session duration, device category — collected directly on alfabola is within scope. We use cookies to maintain your session state and to remember your last-used game category.
Third-Party Services
Game studios such as Bigtime Gaming, Habanero, JDB, and Joker deliver game content through our lobby. Their own data handling sits outside this policy. We do not share your personal account details with them.
YOUR DATA RIGHTS
Actions Available to You Under This Policy
You have practical choices over the data we hold. After logging in, your account dashboard shows the personal details stored against your profile — name, contact email, and linked payment methods including any GoPay or DANA connection. You can review this information any time without contacting support. If something is incorrect — a misspelled name or an outdated email address — you can update it directly through the account settings page; follow the fields shown there and save the change. For data you cannot edit yourself, or if you want to understand exactly what we hold, raise a request through our support contact. We will respond using the same channel you wrote from. If you want to close your account and request deletion of personal data, contact support with your registered email address and the specific action you are requesting. Availability of deletion and correction rights depends on local law and the eligible region in which your account was opened.
Review Your Records
Log in and open the account dashboard. Your stored name, email, and linked wallet identifiers are listed there. No support ticket is needed to view this information — it is visible after authentication.
Correct Account Details
Navigate to account settings after login and update the fields that are editable. Changes take effect immediately in our system. For fields that are locked, contact support with the correction you need.
Raise a Data Question
Send your question through live chat or the email contact path in the support section. Tell us your registered email address so we can locate your record. We reply through the same channel you used.
Request Account Closure
Contact support with your registered email and confirm you want the account closed and personal data handled under our deletion procedure. We will confirm the steps and timeline applicable to your region.
CONTACT OUR TEAM
How to Reach Us About This Policy
Privacy questions deserve a direct answer, not a generic form response. Reach our team through any of the channels below — use the one that suits your situation and include your registered email address so we can find your account record without delay.
Live Chat
Open the chat widget from any page on alfabola. Describe your data or account query and include the email you registered with. Our team picks up through this channel for account-level queries.
Email Support
Write to our support address listed on the contact page. Use the subject line 'Privacy Query' and include your registered email address. We reply to the same address you write from.
Account Dashboard
Many data questions can be answered without contacting us at all. After login, your account dashboard shows stored details, linked wallets such as GoPay or OVO, and transaction references you can cross-check yourself.
HOW WE PROTECT DATA
Data Handling, Cookies, Retention and Security
Our approach to data handling is built around four consistent practices. Cookies maintain your session and remember your last game category so you return to the right section without re-navigating. Account security uses login verification steps shown at sign-in — follow the prompts displayed in the flow. Data retention follows the period your account remains active plus any archive window required under applicable local regulation. If you want to know the specific retention period that applies to your account, ask through the support channels listed above.
Cookies and Session Data
We use session cookies to keep you logged in across pages and to hold your last-used game category. No third-party advertising cookies are placed without disclosure. Cookie preference controls are accessible through your browser settings.
Account Security Practices
Login verification steps are shown in the sign-in flow on alfabola. We do not store your GoPay, OVO, or DANA credentials — those stay with the wallet provider. Unusual login activity triggers an alert visible in your account notification area.
Data Retention
Personal data is held while your account is active and for the archival period required by local regulation in Indonesia. Once that period ends, data is deleted or anonymised. The exact period applicable to your region is confirmed on request.
Requesting Changes
To correct, export, or request deletion of your data, contact us via live chat or email with your registered address. We confirm receipt and provide the steps applicable to your account region. Availability depends on local law.
PRIVACY QUESTIONS ANSWERED
Common Questions About Your Privacy on alfabola
These are the questions our account holders ask most often about how their data is handled. Each answer reflects how our system actually works — not a generic policy summary.
What personal data does alfabola collect when I register?
We collect your name, email address, and the payment method you choose to link — GoPay, OVO, or DANA. We also record the transaction references generated when you move funds, and we log session data such as device type and game category accessed, for account security purposes.
Can I see what data is stored against my account?
Yes. Log in and open your account dashboard. Your stored name, email, linked wallet identifiers, and transaction references are listed there. You do not need to contact support to view this — it is available immediately after authentication on any session.
Does alfabola share my data with game studios like Habanero or JDB?
We do not share your personal account details with game studios. Bigtime Gaming, Habanero, JDB, and Joker supply game content to our lobby. They operate under their own data terms and do not receive your name, email, or wallet information from us.
How do I update an incorrect name or email on my account?
Log in and go to account settings. Editable fields — including your contact email — can be updated directly from that page. For fields that are locked after registration, contact our support team via live chat or email with the correction you need and your registered address.
How long does alfabola keep my data after I close my account?
We retain data for the archive period required under applicable local regulation in Indonesia after account closure. Once that period ends, personal data is deleted or anonymised. The exact period for your account region is confirmed when you contact support to request closure.
Who do I contact if I have a privacy concern or want my data deleted?
Reach our team through live chat on alfabola or via the email contact on our support page. Use the subject line 'Privacy Query' and include your registered email address. We confirm receipt and outline the applicable steps based on your account region and local law.
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