This page covers every money operation your alfabola account supports — from adding funds to requesting a payout and verifying your identity along the way. You will find deposit and withdrawal options built around the payment rails Indonesians already use daily: DANA, OVO, and GoPay. Each method sits inside your account wallet, accessible after login from the cashier section. QRIS is also available where supported by your device and bank.
Verifying your alfabola account is how we confirm the wallet you use belongs to you — it protects your balance from unauthorised access and keeps your payout path clear. The process asks for a government-issued ID and a short wallet-ownership check. Once confirmed, your account status updates in the profile section and withdrawal requests process against the verified wallet on file.
Dokumen Identitas
Upload a clear image of your national ID (KTP). The name on your ID must match the name registered on your alfabola account exactly. Blurry or cropped images will be returned for re-submission.
Kepemilikan Dompet
Confirm that the DANA, OVO, or GoPay wallet you intend to use for payouts is registered in your own name. A wallet registered to another person cannot be linked to your account.
Status Verifikasi
After submission, your verification status appears in the profile tab of your account dashboard. Approved status unlocks full withdrawal access. Pending status means our team is still reviewing your documents.
Pengajuan Ulang
If a document is rejected, the dashboard shows the reason. Correct the issue noted there, then upload the replacement. Contact our support channel if the rejection reason is unclear.
METODE PEMBAYARAN
Dompet dan Kanal Pembayaran yang Tersedia
Your alfabola account connects to the payment methods most widely used across Indonesia. Each option below appears inside the cashier section once you are logged in. The list shown on your screen at any given time reflects what is active for your account region — availability depends on local law and eligible regions. Select the method that matches the wallet or bank account you have already registered in your own name.
DANA
Link your DANA e-wallet directly to your alfabola cashier. Deposit by entering your registered DANA number, confirm the amount, and the transaction appears in your account balance after the transfer is processed by DANA's network.
OVO
OVO deposits follow the same cashier flow. Select OVO from the payment list, enter the amount within the range shown, and approve the transfer inside your OVO app. Your alfabola balance updates once OVO confirms the transfer.
GoPay
GoPay is available through the cashier for both deposits and withdrawals. The GoPay option shows the minimum and maximum for the current session. Approve via your Gojek app, and the transaction reference appears in your account history.
QRIS
Scan the QRIS code displayed in the cashier using any QRIS-enabled banking or e-wallet app. The code is session-specific — use it within the time shown on screen. QRIS availability depends on your device and bank support.
TAMBAH SALDO
Menambahkan Dana ke Akun Anda
Adding funds to your alfabola account starts from the cashier section, which you reach via the wallet icon in the top navigation bar after login. The cashier displays only the payment methods active for your account region, so what you see there is what you can use today.
Login dan Buka Kasir
Log in to your alfabola account and tap the wallet icon in the top bar. The cashier section opens with your current balance and the available payment methods for your region.
Pilih Metode dan Masukkan Nominal
Select DANA, OVO, GoPay or QRIS from the list. Enter an amount within the minimum and maximum range shown on screen. Do not enter an amount outside that range — the system will flag it before you confirm.
Selesaikan Transfer di Aplikasi Dompet
Complete the payment inside your DANA, OVO or GoPay app, or scan the QRIS code with your banking app. Stay on the confirmation screen until the payment network returns a success status.
Cek Saldo di Dashboard
Return to your alfabola account dashboard. Your updated balance appears in the wallet row. The transaction also shows in your account history with a reference number you can use if you need to follow up with support.
TARIK SALDO
Menarik Saldo ke Dompet Anda
Withdrawal requests from your alfabola account are submitted through the same cashier section you use for deposits. Before making a request, confirm that your account verification is complete — the profile tab shows your current verification status. An unverified account will not be able to route a payout to an external wallet. Once verified, select the withdrawal tab in the cashier and choose the wallet you want to receive the funds: DANA, OVO or GoPay.
Buka Tab Penarikan di Kasir
Log in, open the cashier and select the withdrawal tab. Your verified payout wallets appear as options. If your wallet is not listed, return to the verification section in your profile to confirm its status.
Pilih Dompet dan Nominal
Choose DANA, OVO or GoPay as your payout destination. Enter the amount within the range shown. The screen displays the minimum withdrawal amount before you confirm — stay within that range.
Selesaikan Langkah Verifikasi
Some withdrawal requests trigger an additional identity check — follow the on-screen prompt. This step protects your account from unauthorised payout requests and ensures funds go only to a wallet you own.
Catat Nomor Referensi
After confirming, a reference number is assigned to your request. Keep it. If you need to contact support about this withdrawal, that reference is what our team uses to locate and review the transaction.
RIWAYAT TRANSAKSI
Mencocokkan Catatan Dompet dengan Akun Anda
Every DANA, OVO or GoPay transaction you complete through the alfabola cashier generates a record on both sides — one in your e-wallet app and one in your alfabola account history. These two records share a reference number that lets you match them if there is ever a discrepancy. Your account history tab shows each transaction's status label, amount, method and timestamp. When you contact support about a specific transaction, having both records ready shortens the resolution time significantly.
Nomor Referensi
Every cashier transaction generates a unique reference number shown in your alfabola account history. Your DANA, OVO or GoPay app also stores a transaction ID for the same transfer. Keep both — they are what support needs to locate a specific transaction.
Label Status
Your account history shows one of three status labels per transaction: Pending, Completed or Failed. A Pending label means the transaction is still being processed by the payment network. Completed means the funds have moved. Failed means no funds were transferred.
Riwayat Akun
The account history tab is available after login under the wallet section. It lists all deposits and withdrawals with their date, amount and method. You can scroll back through previous sessions to find any prior transaction reference.
Bukti yang Perlu Disimpan
Take a screenshot of both your e-wallet transfer confirmation and the alfabola cashier confirmation screen after each transaction. If a status mismatch occurs later, those screenshots alongside the reference numbers give our support team the evidence needed to resolve it.
KEAMANAN AKUN
Perlindungan Transaksi di alfabola
Your account security and the safety of your balance are built into how our cashier and verification systems work together. We connect only to the official DANA, OVO and GoPay payment networks, and we do not store your wallet credentials on our side — the transfer happens directly between your wallet app and its own payment gateway. Beyond the payment layer, your account itself is protected through identity checks and wallet ownership confirmation.
Cek Domain Resmi
Always access your account through alfabola. Bookmark the address after your first login. If a link in a message directs you somewhere other than alfabola, do not enter your credentials — report it to our support team.
Verifikasi Identitas
The KYC process ties your account to a government-issued ID and a wallet registered in your name. This means a payout can only be directed to a wallet you own, which blocks any attempt to redirect your balance to an unknown account.
Kepemilikan Dompet
Linking a DANA, OVO or GoPay wallet to your alfabola account requires that the wallet name matches your verified identity. A mismatch is flagged during verification before any withdrawal is processed, protecting your funds from routing errors.
Jalur Dukungan Resmi
Our support team is reachable through the contact channel shown inside your account dashboard after login. That is the only channel where our team can view your account details. Do not share your password or OTP with anyone, including a contact claiming to represent alfabola.
PERTANYAAN UMUM
Pertanyaan Seputar Transaksi alfabola
The questions below cover the situations our account holders ask about most when managing deposits, withdrawals and verification. If your specific situation is not covered here, the support channel inside your dashboard is the place to raise it directly with our team.
Which payment methods can I use to deposit into my alfabola account?
DANA, OVO, GoPay and QRIS are the payment methods available inside the alfabola cashier for supported Indonesia regions. The exact options visible to you after login depend on your account region and local eligibility. Availability is subject to local law.
Why is my account balance not showing the deposit I just completed?
First, check your e-wallet app to confirm the transfer reached a completed status on that side. If it did, open your alfabola account history and note the reference number. Contact our support team with that reference and a screenshot of the wallet confirmation so we can locate the transaction.
What is the minimum amount I can withdraw from my alfabola account?
The minimum withdrawal amount is displayed inside the cashier at the time you make your request. We do not publish a fixed figure here because the amount shown in your account reflects current conditions. Always check the cashier screen before entering an amount.
How do I complete account verification before I request a payout?
Open the profile section of your alfabola account after login and follow the verification steps there. You will need a clear image of your KTP and confirmation that your linked wallet is registered in the same name. The profile tab shows your current verification status after submission.
My withdrawal request shows as Pending — what should I do?
A Pending status means the request is being processed. Check back in your account history after some time. If the status has not changed to Completed and your wallet has not received the funds, contact support through the channel in your dashboard with the withdrawal reference number.
Can I link more than one e-wallet to my alfabola account for withdrawals?
The number of wallets you can link is shown in your account settings under the payment section. Each wallet you link must be registered in your own name and match your verified identity on file. A wallet registered to someone else cannot be added to your account.
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