Mobile / Slots
These legal terms govern how alfabola operates your account, handles your data, and defines what falls within the scope of our service for Indonesia. Availability of all features depends on local law and is accessible only where local law permits.
alfabola publishes these terms to be clear about what you can expect from us and what we expect from you. Every account opened through this platform is subject to these terms, and by continuing to use any part of the service — including making transactions via GoPay, LinkAja, or QRIS — you acknowledge that you have read and understood them. We do not enforce terms that conflict with applicable Indonesian law, and where any clause is found unenforceable in your jurisdiction, the remaining terms continue to apply in full. These terms may be updated; the version shown in your account dashboard after login is always the version in effect. We will not apply a revised policy to past transactions, only to activity that takes place after the update is published. If you have questions about a specific clause, our support team is reachable through the contact paths listed on this page. We aim to write these terms in plain language so they are genuinely useful, not just a compliance formality. Accessing the platform from regions where online gaming is restricted remains the responsibility of the individual, and we reserve the right to limit or close accounts where access conflicts with local law.
GoPay transactions are governed by the payment terms of the issuing wallet provider as well as these platform terms.
LinkAja transfers processed through your account fall within the transaction scope defined in Section 3 of these terms.
QRIS payments are subject to Bank Indonesia regulations in addition to the platform's own transaction policy.
Not every interaction on the platform is governed by the same clause. Understanding the boundary between what we control and what falls to a third party helps you know where to direct a question or dispute. Account access and wallet transactions sit fully within our policy; content supplied by game studios and external data feeds sits partly outside it.
Registration, login, account verification and wallet balance management are fully within scope. Any restriction or closure we apply to your account is governed directly by these terms, and you may raise a dispute through our support channel.
Deposits and withdrawals processed via GoPay, LinkAja, or QRIS are covered by our transaction policy alongside the payment provider's own terms. Where the two sets of terms differ, the stricter obligation applies to protect your account.
Editorial content, game categories, and promotional messaging published directly on this domain are within scope. We are responsible for accuracy and compliance of anything we publish. Inaccuracies can be reported via the contact path on this page.
Game content supplied by studios such as Bigtime Gaming, Habanero, JDB, and Joker operates under each studio's own content licence. We make that content available in our lobby but are not the publisher of the game rules themselves.
You hold specific rights over your account data and transaction history. Knowing how to exercise them means you are never dependent on us acting without a request. Start in your account dashboard after login — the transaction log there shows every deposit and withdrawal tied to your wallet, including GoPay and QRIS entries. If a record looks incorrect, use the dispute form linked from that same screen; we will review and respond. You can also update your contact details, preferred payment method and account preferences directly from the account settings page without contacting support. For anything that requires our team — a data access request, a correction to identity information, or a question about how long we hold your records — use the support contact listed on this page. We aim to acknowledge requests promptly; the current response timeline is shown in your dashboard after you submit a ticket.
Your full transaction history is visible in the account dashboard after login. Filter by date or payment method — GoPay, LinkAja, QRIS — to isolate specific entries for review or comparison.
Contact details, wallet preferences and display settings can be updated directly from account settings. For identity-document corrections, submit a request through the support form so our team can verify and apply the change.
If a clause in these terms is unclear or you believe an action taken on your account does not match what the terms describe, open a ticket via the contact path below. Reference the clause number if you can — it speeds up the review.
To ask what data we hold on your account or to request deletion where permitted by applicable law, contact our support team. We will confirm receipt and outline the steps we take before any change is made.
Policy questions deserve a direct answer, not a generic reply. Three contact routes are available depending on how quickly you need a response and the nature of your question. All three paths are monitored by our Indonesia-facing support team.
Open the chat window from any page in your account to reach the support team directly. Live chat is suitable for account access questions, transaction disputes and quick policy clarifications.
For data requests, identity corrections or formal policy complaints, submit a ticket from your account dashboard. Ticket submissions create a written record and are handled by the same team with a documented response.
The Help Centre in your account contains answers to common policy questions, including how transaction disputes are handled, what data we retain, and how to update your GoPay or QRIS payment details.
Knowing what we do with your data — and what we do not do — is part of using the platform with confidence. We collect only what is necessary to operate your account, process transactions and meet applicable legal obligations in Indonesia. Nothing is sold to third parties for marketing purposes.
We use session cookies to keep your account logged in and preference cookies to remember your lobby settings. Analytics cookies help us see which game categories are opened most. You can manage cookie preferences from the settings page in your account.
Your account is protected by password authentication and session monitoring. Unusual login activity triggers an account review. If you suspect unauthorised access, change your password immediately from account settings and contact support via live chat.
We retain transaction records for the period required under applicable Indonesian financial regulations. After that period, records are deleted unless a dispute is open. You can request a copy of your data at any time through the support ticket path.
To update the data we hold — including the wallet details tied to GoPay, LinkAja or QRIS — use the account settings page for routine changes, or submit a support ticket for identity-level corrections. We confirm all changes in writing via your registered contact.
These are the questions our support team receives most often about this policy. If your question is not covered here, open a ticket from your account dashboard and we will respond directly.
Your account is subject to applicable Indonesian law. Certain clauses may also be affected by the terms of your payment provider — GoPay, LinkAja or QRIS. Where local law conflicts with any clause in these terms, local law takes precedence and we will not enforce the conflicting clause.
Access to specific features depends on local law and the eligible region you are in. We do not guarantee that every game category or payment method is available in all areas. The features visible after login reflect what is currently available for your account's registered region.
Submit a data access request through the support ticket form in your account dashboard. We will confirm receipt and provide a summary of the data we hold. The process follows the applicable data retention and disclosure obligations under Indonesian law.
Transaction records — including GoPay and QRIS entries — are retained for the period required by applicable financial regulations even after account closure. After that retention period ends and no disputes are open, the records are deleted. You can request a copy before closing.
Open the transaction log in your account dashboard, locate the entry in question, and use the dispute link attached to that record. If the link is not visible, submit a support ticket with the transaction date and amount. Our team reviews each dispute individually and responds in writing.
These studios supply game content to our lobby under their own content licences. Our terms cover how we make that content available and how your account interacts with it. For questions about specific game rules or mechanics, the studio's own documentation applies alongside our terms.